A. You may replace the window sash or door panel yourself or arrange for a reliable professional to do it for you.

For complete do-it-yourself instructions, visit www.andersonwindows.org

Scratched Glass
Q. Can scratched glass be repaired?
A.Typically, scratches in glass are the result of debris during construction or dirt on the glass. If care is not taken to lightly flush and remove the debris it could etch the glass surface resulting in a scratch.

Andersen doesn't manufacture a product to remove glass scratches but there are companies that manufacture polishing compounds that remove scuffs, light scratches and deposits on glass that can't be cleaned with regular washing. As a guideline, if the scratch is deep enough to catch the edge of a fingernail, it's too deep to remove.

Sommer and Maca Industries offer a product called Rare Earth which is a cleaning compound for glass. You can purchase Rare Earth from many glass suppliers, or directly from Sommer and Maca Industries' sales department (1-800-323-9200 or 1-708-863-5446).. Follow directions carefully and heed all product warnings. Andersen is not responsible for damage caused by misuse of cerium oxide or other damage that could happen in trying to remove scratches.

Dirty Glass
Q.What is the best method for removing residue or other stubborn materials from glass?
A.There are a few recommended products and procedures for cleaning stubborn materials from glass. IMPORTANT: Do not clean glass while it is exposed to direct sunlight.

Cleaning with soap and mineral spirits

• Apply mild soap, mild detergent, LEPTYNE® solvent, mineral spirits or naphtha solvents to glass either by spraying or using a clean, grit-free cloth or sponge saturated with cleaning solution. CAUTION: When using solvents, do not use too much solvent. Damage to the glazing or insulating unit seals can occur. After cleaning the glass with solvents or mineral spirits, immediately clean the frame with soap and water to prevent staining. Follow solvent manufacturer's directions on label for toxicity, handling and flammability warnings.
• Wipe the cleaning solutions on the glass in a circular motion, applying light to moderate pressure. Approximately three to five passes of the affected area may be required to remove the residue.
• Rinse the glass surface immediately with generous amounts of clean water, removing the cleaning solution from the glass surface.
• Using a squeegee or clean, lint-free dry cloth, remove water from the glass surface.
• If glass residue is still evident, repeat steps 1, 2, 3 and 4.

• Use a damp cloth and toothpaste for glue, pitch, and other less harsh contaminates.
• Apply toothpaste to damp cloth and buff circular motion until clean.

For harsher contaminants and scratches, there are polishing compounds on the market such as cerium oxide, which works well for reducing fine scratches and scuffmarks. Rare Earth can be purchased at most hardware stores, glass repair centers, or directly from the manufacturer, Sommer and Maca Industries' sales department (1-800-323-9200 or 1-708-863-5446). Follow directions carefully and heed all product warnings. Andersen is not responsible for damage caused by misuse of cerium oxide or other damage that could happen in trying to remove scratches.

--Anderson Windows

Information provided by: Accurate Windows and Doors. For more expert advice, tune in to Florida Homes and Gardens Saturdays @ 10AM.